Refund and Returns Policy
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<div data-custom-class="body">
<div><div align="center" class="MsoNormal" style="text-align:center;line-height:115%;"><a
name="_2cipo4yr3w5d"></a><div align="center" class="MsoNormal" style="text-align: left; line-
height: 150%;"><strong><span style="font-size: 26px;"><span data-custom-class="title">RETURN
POLICY</span></span></strong></div><div align="center" class="MsoNormal" style="text-align:
left; line-height: 150%;"><br></div><div align="center" class="MsoNormal" style="text-align: left;
line-height: 150%;"><span style="font-size: 15px;"><span style="color: rgb(89, 89,
89);"><strong><span data-custom-class="subtitle">Last updated <bdt class="question">August 14,
2023</bdt></span></strong></span></span></div><div align="center" class="MsoNormal"
style="text-align: left; line-height: 150%;"><br></div><div align="center" class="MsoNormal"
style="text-align: left; line-height: 150%;"><span style="font-size: 15px;"><br><a
name="_2cipo4yr3w5d"></a></span></div></div><div class="MsoNormal" data-custom-
class="body_text" style="line-height: 1.5;"><span style="font-size: 15px; line-height: 115%; font-
family: Arial; color: rgb(89, 89, 89);"><bdt class="block-component"></bdt>Thank you for your
purchase. We hope you are happy with your purchase. However, if you are not completely satisfied
with your purchase for any reason, you may return it to us for <bdt class="block-container if" data-
type="if" id="03b751bb-5eee-5230-df87-d0707fec3124"><bdt data-type="conditional-block"><bdt
class="block-component" data-record-question-key="policy_type" data-
type="statement"></bdt><bdt data-type="body">store credit or an exchange</bdt></bdt><bdt
data-type="conditional-block"><bdt class="block-component" data-record-question-key="null" data-
type="statement"></bdt></bdt>. Please see below for more information on our return
policy.</span></div></div><div style="line-height: 1.5;"><br></div><div><div class="MsoNormal"
data-custom-class="heading_1" style="line-height: 115%;"><a
name="_iwimutmowezb"></a><strong><span style="line-height: 115%; font-family: Arial; font-size:
19px;">RETURNS</span></strong></div></div><div style="line-height: 1.5;"><br></div><div><div
class="MsoNormal" data-custom-class="body_text" style="line-height: 1.5;"><span style="font-size:
15px; line-height: 115%; font-family: Arial; color: rgb(89, 89, 89);">All returns must be postmarked
within <bdt class="block-container question question-in-editor" data-id="10b33c27-be1f-aeda-7ea3-
7c1f52ee6130" data-type="question">seven (7)</bdt> days of the purchase date. All returned items
must be in new and unused condition, with all original tags and labels
attached.</span></div></div><div style="line-height: 1.5;"><br></div><div><div class="MsoNormal"
data-custom-class="heading_1" style="line-height: 1.5;"><a
name="_16t1v96tankw"></a><strong><span style="line-height: 115%; font-family: Arial; font-size:
19px;">RETURN PROCESS</span></strong></div></div><div style="line-height:
1.5;"><br></div><div><div class="MsoNormal" data-custom-class="body_text" style="line-height:
1.5;"><span style="font-size: 15px; line-height: 115%; font-family: Arial; color: rgb(89, 89, 89);">To
return an item, <bdt class="block-container if" data-type="if" id="51c4b423-789c-79e6-4161-
743acb653a2d"><bdt data-type="conditional-block"><bdt class="block-component" data-record-
question-key="authorization_option" data-type="statement"></bdt><bdt data-type="body">please
email customer service at <bdt class="block-container question question-in-editor" data-
id="0b78538e-7550-6c62-669a-d2eb2ed0eafb" data-
type="question">salescpt@extraair.co.za</bdt> to obtain a Return Merchandise <bdt class="block-
component"></bdt>Authorisation<bdt class="else-block"></bdt> (RMA) number. After receiving a
RMA number, </bdt></bdt><bdt class="statement-end-if-in-editor" data-
type="close"></bdt></bdt>place the item securely in its original packaging<bdt class="block-
container if" data-type="if" id="903ce2af-7990-07ea-2615-36e36315d483"><bdt data-
type="conditional-block"><bdt class="block-component" data-record-question-
key="return_inlcude_option" data-type="statement"></bdt><bdt data-type="body"> and include
your proof of purchase, then</bdt></bdt><bdt data-type="conditional-block"><bdt class="block-
component" data-record-question-key="return_inlcude_option" data-
type="statement"></bdt></bdt> mail your return to the following address:</span></div><div
class="MsoNormal" style="line-height: 1.1;"><span style="font-size: 15px;"><span style="line-
height: 115%; font-family: Arial; color: rgb(89, 89, 89);"><br></span></span></div><div
class="MsoNormal" data-custom-class="body_text" style="line-height: 115%;"><span style="font-
size: 15px;"><span style="line-height: 115%; font-family: Arial; color: rgb(89, 89, 89);"><bdt
class="block-container question question-in-editor" data-id="49265208-ebd3-4d63-5ecb-
9fcda064a7d5" data-type="question">Extra Air Air Conditioning
</bdt><br></span></span></div><div class="MsoNormal" data-custom-class="body_text"
style="line-height: 1.5;"><span style="font-size: 15px;"><span style="line-height: 115%; font-family:
Arial; color: rgb(89, 89, 89);">Attn: Returns</span></span></div><div class="MsoNormal" data-
custom-class="body_text" style="line-height: 1.5;"><span style="font-size: 15px;"><span style="line-
height: 115%; font-family: Arial; color: rgb(89, 89, 89);"><bdt class="block-container if" data-
type="if" id="2e485380-f516-a019-540b-f82bd718b0df"><bdt data-type="conditional-block"><bdt
class="block-component" data-record-question-key="authorization_option" data-
type="statement"></bdt><bdt data-type="body">RMA #</bdt></bdt><bdt class="statement-end-if-
in-editor" data-type="close"></bdt></bdt></span></span></div><div class="MsoNormal" data-
custom-class="body_text" style="line-height: 1.5;"><span style="font-size: 15px;"><span
style="color: rgb(89, 89, 89);"><bdt class="block-container question question-in-editor" data-
id="22673e85-8c82-1948-b0e9-b16dd7c6f007" data-type="question">34 Gold Street, Northgate
Estate, Cape Town</bdt></span></span><bdt class="block-component"></bdt></div><div
class="MsoNormal" data-custom-class="body_text" style="line-height: 1.5;"><bdt
class="question">Unit 1, 30 Nipper Road Greenview Park New Germany, KwaZulu Natal,
3610</bdt><bdt class="statement-end-if-in-editor"></bdt></div><div class="MsoNormal" data-
custom-class="body_text" style="line-height: 1.5;"><span style="font-size: 15px;"><span style="line-
height: 115%; font-family: Arial; color: rgb(89, 89, 89);"><bdt class="block-container question
question-in-editor" data-id="765d45c0-0386-b367-b58a-832b154c7ee8" data-
type="question">Cape Town</bdt>, <bdt class="block-component"></bdt><bdt class="block-
component"></bdt><bdt class="question">Western Cape</bdt><bdt class="statement-end-if-in-
editor"></bdt><bdt class="statement-end-if-in-editor"></bdt> <bdt class="block-container question
question-in-editor" data-id="85b0476b-4b2d-4b3d-060f-fc67c287cbe7" data-
type="question">7405</bdt><bdt class="block-component"></bdt><bdt class="block-
component"></bdt></span></span></div><div class="MsoNormal" data-custom-class="body_text"
style="line-height: 1.5;"><span style="font-size: 15px;"><span style="line-height: 115%; font-family:
Arial; color: rgb(89, 89, 89);"><bdt class="question">South Africa</bdt><bdt class="statement-end-
if-in-editor"></bdt><bdt class="statement-end-if-in-editor"></bdt></span></span></div></div><div
style="line-height: 1.1;"><br></div><div><div class="MsoNormal" data-custom-class="body_text"
style="line-height: 1.5;"><span style="font-size: 15px; line-height: 115%; font-family: Arial; color:
rgb(89, 89, 89);"><bdt class="block-container if" data-type="if" id="b7518b5d-84c0-c06e-ad97-
c7421eb67b0b"><bdt data-type="conditional-block"><bdt class="block-component" data-record-
question-key="shipping_fee_option" data-type="statement"></bdt><bdt data-type="body">Please
note, you will be responsible for all return shipping charges. We strongly recommend that you use a
trackable method to mail your return. </bdt></bdt><bdt class="statement-end-if-in-editor" data-
type="close"></bdt></bdt><bdt class="block-container if" data-type="if" id="d3f0beb2-1468-a072-
da09-6936c6e877e2"><bdt data-type="conditional-block"><bdt class="block-component" data-
record-question-key="shipping_fee_option" data-type="statement"></bdt></bdt><bdt class="block-
container if" data-type="if" id="48a0f62a-d42f-f443-061d-cbbf93b49154"><bdt data-
type="conditional-block"><bdt class="block-component" data-record-question-
key="shipping_fee_option" data-type="statement"></bdt></bdt><bdt class="block-container if"
data-type="if" id="ac6ab4e0-da32-a003-8324-04d8b43cb50c"><bdt data-type="conditional-
block"><bdt class="block-component" data-record-question-key="shipping_fee_option" data-
type="statement"></bdt></bdt></span></div><div class="MsoNormal" style="line-height:
1.5;"><br></div><div class="MsoNormal" data-custom-class="heading_1" style="line-height:
1.5;"><a name="_qxq7t4ufn5pr"></a><strong><span style="line-height: 115%; font-family: Arial;
font-size: 19px;">REFUNDS</span></strong></div><div class="MsoNormal" style="line-height:
115%;"><a name="_kcap2nw8xg2p"></a></div><div class="MsoNormal" style="line-height:
1.5;"><br></div><div class="MsoNormal" data-custom-class="body_text" style="line-height:
1.5;"><span style="font-size: 15px; line-height: 115%; font-family: Arial; color: rgb(89, 89, 89);">After
receiving your return and inspecting the condition of your item, we will process your <bdt
class="block-container if" data-type="if" id="4c11860e-4346-687b-5cb3-3727f319e194"><bdt data-
type="conditional-block"><bdt class="block-component" data-record-question-key="policy_type"
data-type="statement"></bdt><bdt data-type="body">return or exchange</bdt></bdt><bdt data-
type="conditional-block"><bdt class="block-component" data-record-question-key="policy_type"
data-type="statement"></bdt></bdt>. Please allow at least <bdt class="block-container question
question-in-editor" data-id="ab10b1ab-f4a1-256f-29ae-65257d891371" data-
type="question">seven (7)</bdt> days from the receipt of your item to process your <bdt
class="block-container if" data-type="if" id="4c11860e-4346-687b-5cb3-3727f319e194" style="font-
size: 14.6667px;"><bdt data-type="conditional-block"><bdt class="block-component" data-record-
question-key="policy_type" data-type="statement"></bdt><bdt data-type="body">return or
exchange</bdt></bdt><bdt data-type="conditional-block"><bdt class="block-component" data-
record-question-key="policy_type" data-type="statement"></bdt></bdt>.<bdt class="block-
container if" data-type="if" id="16f989a0-873e-9d7c-70f2-1c4b9cc7ecc4"><bdt data-
type="conditional-block"><bdt class="block-component" data-record-question-key="policy_type"
data-type="statement"></bdt></bdt><bdt class="block-container if" data-type="if" id="b49c01dc-
6b19-275b-5996-06e6aeaaf917"><bdt data-type="conditional-block"><bdt class="block-
component" data-record-question-key="customer_notification_option" data-
type="statement"></bdt><bdt data-type="body"> We will notify you by email when your return has
been processed.</bdt></bdt></bdt><bdt class="block-container if" data-type="if" id="b49c01dc-
6b19-275b-5996-06e6aeaaf917"><bdt class="statement-end-if-in-editor" data-
type="close"></bdt></bdt></span></div><div class="MsoNormal" style="line-height: 115%;"><a
name="_gjdgxs"></a></div><div class="MsoNormal" style="line-height: 1.5;"><br></div><div
class="MsoNormal" data-custom-class="heading_1" style="line-height: 1.5;"><a
name="_33ujiidflcnn"></a><strong><span style="line-height: 115%; font-family: Arial; font-size:
19px;">EXCEPTIONS</span></strong><span style="font-size: 15px;"><bdt class="block-
component"></bdt></span></div><div class="MsoNormal" style="line-height:
1.5;"><br></div></div><div data-custom-class="body_text" style="line-height: 1.5;"><span
style="font-size: 15px;"><span style="color: rgb(89, 89, 89); font-family: sans-serif; font-style:
normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing:
normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal;
widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255);
text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline
!important;">The following items cannot be <bdt class="block-component"></bdt>returned or
exchanged<bdt class="else-block"></bdt>:</span></span></div><div data-custom-
class="body_text" style="line-height: 1.5;"><span style="font-size: 15px;"><span style="color:
rgb(89, 89, 89); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-
variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-
indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-
stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-style: initial; text-
decoration-color: initial; float: none; display: inline !important;"><bdt class="forloop-
component"></bdt></span></span></div><div data-custom-class="body_text" style="line-height:
1.5;"><strong><span style="font-size: 13px; color: rgb(89, 89, 89);"> ● </span></strong><span
style="color: rgb(89, 89, 89); font-family: sans-serif; font-size: 15px; font-style: normal; font-variant-
ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2;
text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-
spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-
style: initial; text-decoration-color: initial; display: inline !important; float: none;"><bdt
class="question">Packaged Items that have been opened. </bdt><bdt class="forloop-
component"></bdt></span></span></div><div data-custom-class="body_text" style="line-height:
1.5;"><strong><span style="font-size: 13px; color: rgb(89, 89, 89);"> ● </span></strong><span
style="color: rgb(89, 89, 89); font-family: sans-serif; font-size: 15px; font-style: normal; font-variant-
ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2;
text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-
spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-
style: initial; text-decoration-color: initial; display: inline !important; float: none;"><bdt
class="question">Items with Damaged Packaging.</bdt><bdt class="forloop-
component"></bdt></span></span></div><div data-custom-class="body_text" style="line-height:
1.5;"><strong><span style="font-size: 13px; color: rgb(89, 89, 89);"> ● </span></strong><span
style="color: rgb(89, 89, 89); font-family: sans-serif; font-size: 15px; font-style: normal; font-variant-
ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2;
text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-
spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-
style: initial; text-decoration-color: initial; display: inline !important; float: none;"><bdt
class="question">Packaging that has been tampered with.</bdt><bdt class="forloop-
component"></bdt></span></div><div data-custom-class="body_text" style="line-height:
1.1;"><br></div><div data-custom-class="body_text"><span style="font-size: 15px;"><bdt
class="statement-end-if-in-editor"></bdt><bdt class="block-component"></bdt></span></div><div
data-custom-class="body_text" data-empty="true" style="line-height: 1.1;"><span style="color:
rgb(89, 89, 89);"><span style="font-size: 15px;"><br></span></span></div><div data-custom-
class="body_text" style="line-height: 1.5;"><span style="color: rgb(89, 89, 89);"><span style="font-
size: 15px;">For defective or damaged products, please contact us at the contact details below to
arrange a refund or exchange.</span></span></div><div data-custom-class="body_text" data-
empty="true" style="line-height: 1.5;"><span style="color: rgb(89, 89, 89);"><span style="font-size:
15px;"><bdt class="block-component"></bdt></span></span></div><div data-custom-
class="body_text" data-empty="true" style="line-height: 1.1;"><br></div><div data-custom-
class="body_text" data-empty="true" style="line-height: 1.5;"><span style="color: rgb(89, 89,
89);"><span style="font-size: 15px;"><strong>Please Note</strong></span></span></div><div data-
custom-class="body_text" data-empty="true" style="line-height: 1.5;"><span style="color: rgb(89,
89, 89);"><span style="font-size: 15px;"><bdt class="statement-end-if-in-
editor"></bdt></span></span><span style="font-size: 15px;"><bdt class="block-component"><span
style="color: rgb(89, 89, 89);"></bdt></span><span style="color: rgb(89, 89, 89);"><span
style="font-size: 15px;"><bdt class="block-component"></bdt></span></span></div><div data-
custom-class="body_text" style="line-height: 1.5;"><span style="font-size: 15px; color: rgb(89, 89,
89);"><strong style="font-weight: 700; color: rgb(0, 0, 0); font-family: sans-serif; font-size: medium;
font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal;
orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2;
word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-
decoration-style: initial; text-decoration-color: initial;"><span style="font-size: 13px; color: rgb(89,
89, 89);"> <strong style="font-weight: 700; color: rgb(0, 0, 0); font-family: sans-serif; font-size:
medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing:
normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal;
widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-
decoration-color: initial; background-color: rgb(255, 255, 255);"><span style="color: rgb(89, 89, 89);
font-family: sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-
variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-
indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-
stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-style: initial; text-
decoration-color: initial; display: inline !important;">● </span></strong> </span></strong>Sale
items are FINAL SALE and cannot be returned.<bdt class="statement-end-if-in-editor"></bdt><bdt
class="block-component"></bdt></span></div><div style="line-height: 1.5;"><br></div><div data-
custom-class="heading_1" style="line-height: 1.5;"><span style="font-size: 19px; color: rgb(0, 0,
0);"><strong>QUESTIONS</strong></span></div><div style="line-height: 1.5;"><br></div><div data-
custom-class="body_text" style="line-height: 1.5;"><span style="font-size: 15px; color: rgb(89, 89,
89);">If you have any questions concerning our return policy, please contact us at:</span></div><div
data-custom-class="body_text" style="line-height: 1.1;"><br></div><div data-custom-
class="body_text" style="line-height: 1.5;"><span style="font-size: 15px;"><bdt class="block-
component"></bdt></span></div><div data-custom-class="body_text" style="line-height:
1.5;"><span style="font-size: 15px;"><bdt class="question"><span style="color: rgb(89, 89, 89);">+27
86 111 00 11</span></bdt><span style="color: rgb(89, 89, 89);"><bdt class="statement-end-if-in-
editor"></bdt></span></span></div><div data-custom-class="body_text" style="line-height:
1.5;"><span style="font-size: 15px; color: rgb(89, 89, 89);"><bdt
class="question">salescpt@extraair.co.za</bdt></span></div><style>
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<div style="color: #595959;font-size: 14px;font-family: Arial;padding-top:16px;">
This return policy was created using Termly's <a style="color: rgb(48, 48, 241) !important;"
href="https://termly.io/products/refund-return-policy-generator/">Return